TERMS & CONDITIONS

GENERAL CONDITIONS:

The work to be done by DRAIN LEMA, hereunder, will be done with professional drain cleaning equipment and methods. If it is found during the cleaning process that the drainage tile or any of the inside lines, or other lines being serviced under this agreement are broken, deteriorated, damaged or are of such construction or condition as to make impracticable in the opinion of DRAIN LEMA, to clean the line safely and properly with such equipment and methods, DRAIN LEMA shall not be held responsible for such discovered conditions, and any repairs to said lines shall be done by and at the expense of the CUSTOMER. After being notified and necessary repairs are not completed within a reasonable time, the obligation of DRAIN LEMA to complete the cleaning shall be deemed waived by the CUSTOMER. The CUSTOMER shall pay DRAIN LEMA a reasonable charge for services rendered.

DRAIN LEMA shall not be held responsible for damage to the premises caused by the removal of the CLEAN-OUT DRAIN COVER OR CAP, which is removed in the process of servicing the lines. DRAIN LEMA shall not be responsible for the cleaning of or damage of leaky or defective traps, hidden or unknown lead piping, improper or faulty plumbing, rusted or defective pipes, harmful cleaning chemicals such as sulphuric or caustic acids, lines which are settled, broken, deteriorated or damaged. If during the cleaning process, fixtures are damaged or broken or defective or corroded drainage tiles or lines are broken or if DRAIN LEMA'S equipment becomes lodged in any such defective lines, tiles, piping of plumbing and cannot be practically removed without excavation, DRAIN LEMA shall not be liable for the removal of said equipment or for the repairs or replacement of such fixtures, tiles, piping of plumbing. Grass replacement, landscape damage, wall patching, painting, tile replacement, concrete replacement or any other type of damage done which is necessary to complete the job is the responsibility of others unless specifically stated otherwise. DRAIN LEMA is not responsible for undisclosed underground utilities and repairs under the slab are not guaranteed.

Upon delivery the CUSTOMER shall provide our staff member with a copy of the proof of payment of the balance of the invoice either via EFT or Cash unless otherwise agreed upon.

By accepting the DRAIN LEMA service, the CUSTOMER, or representative thereof, is fully accepting the terms & conditions set out for services provided by DRAIN LEMA.
The CUSTOMER will be entitled to cancel or vary an order provided that DRAIN LEMA receives notice of variation or cancellation no less than 3 working days before the service date under the order. Any other variation to the CUSTOMER’S order will be granted at DRAIN LEMA’S sole discretion and subject to payment of reasonable costs.
In the event an order is cancelled by DRAIN LEMA the CUSTOMER will receive a full refund of any monies paid in advance for the cancelled order.
The price of the service is as stated by DRAIN LEMA at the time of acceptance of the purchase order, unless otherwise expressly agreed in writing by DRAIN LEMA.
Prices quoted are based on the information which the CUTOMER submit to DRAIN LEMA, and DRAIN LEMA reserves the right to vary prices if that information is incorrect.

The CUSTOMER shall ensure that there is a contact person that can meet DRAIN LEMA upon arrival and also ensure that DRAIN LEMA have access to the service point.
Following any verbal instruction, at the point of order, or on site, be it in the event that a signature is not gained on arrival, and/or in the event of the CUSTOMER or representative thereof not being on site for signatory purposes, it will be deemed that the terms and conditions are accepted.